Credential and fingerprint manager for hp protecttools download

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New member. Message 1 of 8. HP Recommended. Product: HP Elite Book p. Operating System: Microsoft Windows 7 bit. Tags 2. Tags: HP Elite book p. Accepted Solutions. Level Message 2 of 8. Hi: Here is the link Was this reply helpful? Yes No. Message 3 of 8. Message 4 of 8. Product: Zbook 15 G2. Operating System: Microsoft Windows 7 bit.

I have also reset it on boot in the BIOS twice and that didn't change anything. My driver is the Synaptics FP Sensors v 4. Tags 2. Tags: Microsoft Windows 7 bit. I have the same question. Level 5. Message 2 of 3. Hello in bios check if fingerprint is enabled. Use client security manager to enroll the fingerprint on your unit. Please mark Accept As Solution if my help has solved your problem. Was this reply helpful? Yes No.

Level 2. Message 3 of 3. If you start having issue setting up the fingerprint, please perform the following troubleshooting steps below: Uninstall Synaptics Validity fingerprint sensor driver from device manager.

It may ask you if you want to uninstall the software driver, click yes. Once you have done that, please install the latest Synaptics Validity fingerprint sensor driver from HP drivers page. If the first step doesn't work, please go into BIOS by tapping on the "F10" key multiple times during boot up. If your drive is no encrypted, it will ask you to accept fingerprint and TPM reset. Let me know if that works!

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