Mopinion stands out in feedback analysis. User feedback can be visualised in customisable dashboards and charts for advanced analyses. To take it one step further, digital teams can share and take action on feedback in a timely manner with the help of smart alerts and feedback categorisation. Mopinion offers a variety of pricing packages for the digital enterprise of today.
Start your free trial today or request a demo. As a leading online feedback analytics software for websites, mobile apps and email, we deal with feedback data on a daily basis that originates from external feedback tools. At Mopinion , we also often have to guide new employees through the complex landscape of feedback collection tools.
To create some order, I use the following subdivision:. I have delimited the above to feedback you can gather yourself through the website called on-site feedback collection. Obviously there are many other ways to collect online customer feedback through other channels, such as social media, chat, screen sharing, online usability panels and comparison websites.
This has been deliberately left outside the scope of this blog. What the tools in this overview all have in common — and why people often confuse them — is that all the feedback is requested from the customer or the visitor of the site by means of a short and unfortunately sometimes a somewhat too long feedback form. The tools can often be recognised by the feedback button on a page, but it also happens that you receive an invitation by email to provide your feedback, as often done in case of webshop reviews after a purchase.
Dynamics in the selection I am also aware of the fact that the list is not complete and never will be. The assortment of feedback tools is very extensive and is growing continuously.
This blog mainly mentions the tools I often run into and which have, in my opinion, significant traction in the market. We will of course try to update the overview regularly. Website VoC surveying tools focus on the collection of feedback on the website, and particularly focus on the experience the visitors have with the website. This type of website feedback tool makes it easy for visitors of your website to communicate directly about their experience without interrupting the online journey of the customer.
Using this technique, the feedback request is not invasive when the customer is trying to purchase something or reach a specific page within the website. The feedback ends up in a closed dashboard where the user — usually a digital marketer — can view or download the data. The dashboard is one of the main differences when comparing this type of tool to — for example, review or community feedback tools, whereby the feedback is disclosed publically. Triggers A unique characteristic for many of the tools in this category — besides the fact they can be called upon through a feedback button — is that the feedback requests can be triggered based on visitor behaviour.
Think about: x-number of seconds on the page, certain click paths, exit behaviour such as leaving the shopping cart or the order funnel.
Structure of the form The feedback forms often consist of elements such as the popular customer metrics CSAT, smileys, star ratings, Net Promoter Score, Customer Effort Score , some multi- or single-choice categories suggestions, ideas, error messages , and an open comment. These tools can be used, among other things:. Mopinion is an all-in-one user feedback software for all your digital channels.
This VoC tool collects and analyses feedback from websites, mobile apps and email campaigns in real-time. Incoming feedback can be visualised in customisable dashboards and charts for advanced analyses. To take it one step further, digital teams can share and take action on these feedback items in a timely manner with the help of smart alerts. Source: Feedbackify By way of a drag-and-drop editor, Feedbackify allows users to easily create feedback forms themselves.
Installation is also very easy. Your visitors can provide a rating as well as submit comments, including compliments and suggestions. Within this customer feedback tool, you can view all feedback received in a dashboard in real-time as well as filter by category and sub-category.
Website: www. The Verint Experience Cloud offers various VoC features including customer-initiated surveys, heat maps, text analytics, alerts and product reviews. This software is also great for benchmarking and competitor data. Source: Qualaroo Qualaroo — which was recently acquired by ProProfs — is an website VoC tool with which users can create easy and accessible surveys.
These surveys usually appear at the bottom of your screen in a widget. You can easily conduct polls amongst your visitors and ask short and simple questions. It also includes a question library that can be used to form the basis for your survey questions. Source: Pulse insights Pulse Insights is comparable to other online survey software and questionnaire tools such as Qualaroo and Survicate.
Using a micro survey platform, Pulse Insights collects data from your visitors in a very simple manner. Source: WebEngage WebEngage offers a feedback form and survey builder. In addition to the survey widgets, WebEngage also offers possibilities to send out notifications on the website or in a mobile app, for example to highlight a promotion instead of a feedback request. Source: Hotjar Hotjar is a user testing and behaviour analytics software that combines multiple UX tools in one.
This focus however means that it lacks a solid CX solution. With this software however, users can create heatmaps, user recordings e. Surveys and polls can be triggered immediately after the page loads, after x amount of seconds, when the visitor wants to abandon the page or when they scroll halfway down the page.
Source: Feedier Feedier IXM is the most intuitive experience management solution that allows you to listen carefully to the Voice of the Customer in order to improve your customer experience. Collect in real-time direct and indirect feedback through gamified forms, analyze your data with an intuitive and visual dashboard via features such as analysis of the most used keywords in your responses, correlation matrix, User Stories, NPS and many others.
In terms of application, community feedback tools are somewhat closer related to customer service. These tools are also known as feedback forums. The feedback is collected through your website and is immediately published as a subject in a public forum or the community. In the community, other people are able to vote for the idea, the suggestion or indicate that they have also encountered a certain problem on the website or the app. Therefore, it is also possible to use the tools for crowdsourcing.
Due to the social and transparent effect, these tools are extremely popular. Of course there may also be disadvantages to the fact that everything is out-in-the-open. Besides the important role the public plays in responding to the feedback, these tools usually also offer features in the form of customer support ticketing and knowledge bases.
As a result, it is easy for the managers or moderators of the company to respond to issues that have arisen or questions that are being asked in the forum. Customer support teams also often play an active role in this process. Marketers use this tool more often for the generation of and voting on ideas for new features of the website or app. Visitors can provide feedback without them being obliged to register. This makes it easier to vote for it or to respond to it, so double discussions in your forum are avoided.
Also UserVoice offers several options for forum moderation and management. In addition, this provider offers a version you can host yourself with open sourced code. You only pay a one-time fee. Besides feedback and a forum, the package also includes a live chat client.
UseResponse charges a licence price per agent. Source: UserEcho UserEcho offers a support solution including feedback, forum, knowledge base, helpdesk and live chat. Voting for ideas works in a similar way as GetSatisfaction and UserVoice. UserEcho charges a licence price per agent. Source: UserReport UserReport largely offers the same features as previously mentioned feedback community tools.
Too many pricing plans available and may add confusion while choosing the right plan. Overall, Polleverywhere online anonymous employee feedback collection tool is almost perfect and one of the best option available in the market. Give it a try and see how the tool could change the way you collect feedback and conduct meetings. As mentioned above, the tool offers many plans including free one and below are business and non-profit plans cost details.
For educational institutions, the tool offers separate plans and over 1,00, educators seem to be using this tool in their classrooms and lecture halls. Vevox is another hugely popular anonymous feedback collection tool and app online,which is in business for more than 10 years. Helps to conduct real time polling, surveys and quizzes. The tool provides best polling features in one place and help participants provide honest, uninhibited feedback in their own time and wherever they are located.
Vevox enables organizations to use their own branding with the colours and logo of their choice. Makes meetings unmissable for all the employees as the tool enables participants vote instantly from anywhere by using their smartphone or laptop and check live results. The PowerPoint add-in from Vevox helps to make your presentations lively by adding polls to the presentation before or during the session as well.
Helps to keep track of all happenings through reports. You could collate everything from poll results and questions to attendance and feedback into detailed reports with just one click. Strong positive point. Separate pricing plans for business , educational institutions and events.
The FREE plan from Vevox offers lot of features and much better in comparison with polleverywhere tool. Even the cost seems good as it allows up to participants. As explained earlier, Vevox provides FREE option with lot of features and it could be of good help to smaller and medium sized organizations.
Vevox also offers separate plans under Business , Education and Single event. Vevox business pricing plan details are as below. Education pricing plans from Vevox are even reasonable with cost as below. Vevox also supports single event with pricing plans as below. Free suggestion box is a free and easy way to collect anonymous feedback from employees. The home page of Free suggestion box looks as below.
It is completely free to use and good option for teams looking forward to free online anonymous employee feedback tool. Suggestion box creation is straightforward, and the link can be shared with any one. Participants can directly use the url to share their feedback and no need to login. Easy reporting options to see number of suggestion boxes created and feedback collected. User interface is very clean and works like charm. May not work if it needs to be integrated with presentations like Vevox allows.
To end, Free suggestion box is a simple and elegant solution for anonymous employee feedback collection and best for organizations or teams looking for FREE option. This is another popular tool available online for organizations who are looking forward to a solution to collect feedback from their employees anonymously. Suggestionox is an online suggestion box that makes it easy to find out what companies or teams not hearing before small problems become big problems.
Lot of options to customize the suggestion as per your choice. Options available like choose form fields, add other team mates as administrators, add logo, add colours etc. The tool also helps to communicate with employees anonymously with out the other person entering their email. Suggestion ox also provides an option to communicate with mandating email id. This may be for scenarios where organization or administrator wants feedback only from selected people and log their feedback under their name.
There is also an option to customize your suggestion box address. Good for teams who wants to send out the url with their unique name. It is an improved version of free suggestion box but comes at higher price. Integrating with presentations may not be as live as other premium tools. Overall , a good option for teams looking for anonymous employee feedback collection,but not a great tool in comparison.
For the cost, you would be better off to go with Vevox or polleverywhere. If looking for a free option, then Freesuggestionbox would be good alternative.
You might have heard about this survey tool which is widely popular across the globe. Helps to conduct employee experience surveys to collect actionable feedback. Provides a complete employee engagement solution. Lot of pre written templates to make use of while creating surveys. Analyzing the employee feedback data collected is easy and effective. Employee data collection could be automated which saves lot of time for teams. Organization can make use of this tool while recruiting employees as well.
Survey monkey makes the employee onboarding process easy and engaging with simple quizzes to make the new entrants aware of all company values, protocols etc. The tool helps to create review process to provide employees with positive and constructive input. Survey monkey tool also could help organizations measure the effectiveness of existing programs and get feedback before investing in new ones. With this tool, it becomes easy for companies to identify which teams are working well and which ones need support.
Retaining employees is one of the factors that greatly benefits any organization. The survey monkey helps to get employee feedback on job satisfaction, work-life balance, team dynamics to help companies in this direction. Exist surveys are one of the way to garner feedback from employees to understand the reason why they are leaving the organization.
Engage the right users at the right time. Capture insights in real-time with contextual surveys that can be targeted as follows. How can I benefit from website feedback?
Survey website visitors and get feedback so that you know exactly how to improve your web pages. Make website surveys in minutes. Ask questions with unobtrusive website surveys that look good on all devices — web, mobile, tablet. Analyze surveys with built-in analytics. Turn customer feedback into action. Send survey responses to your other tools. Act on insights with personalized actions.
All integrations are 1-click , code-free, two-way and native. Send survey responses to Intercom contacts. Update Klaviyo contacts with survey responses. Use survey responses to trigger HubSpot workflows.
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